Thoughts on privacy and artificial intelligence
At the I/O 2018 conference, Google shared a demo of Duplex, their artificial intelligence service (bot) "for accomplishing real-world tasks over the phone". Their demonstration gives examples of a bot making reservations to a hair salon and restaurant. The unsuspecting recipient converses with the bot as they negotiate times and details. This is an impressive advancement in conversational bots and clearly demonstrates the power of AI as a tool for task augmentation. It’s also a clear indicator that we’re entering a new relationship phase with this technology, one where the line between humans and AI become blurred.
While we’re still technically in the Narrow/Weak AI (context constrained) phase of artificial intelligence, the nuance and sophistication of natural language synthesis is now almost indistinguishable from a human. The ability for an AI to track multiple topics throughout a conversation is also contributing to a more human-like capability. While chatbots have been around for more than 50 years, often creating momentary illusions of sentience, we’re now entering a new era of conversational bots that can pass as human over the phone.
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